FAQ

We provide carefully selected spiritual tools to support your practice, including altar cloths and tables, crystals and gemstones, divination tools, herbs, oils, incense, candles, chalices, athames, and items for home decoration and sacred spaces. Each product is chosen with intention to help you create harmony and connection.

We honour diverse spiritual paths. Our products support various practices including lightwork, astrology, numerology, meditation, healing, and personal ritual. Whether you’re a seasoned practitioner or beginning your journey, you’ll find tools that resonate with your unique path.

Every item in our collection is selected with reverence for craftsmanship and energetic integrity. We handle each product with care, ensuring it reaches you with the same sacred intention with which it was chosen.

Simply browse our categories, select items that call to you, and proceed through our secure checkout. You’ll need to provide your shipping details and choose your preferred payment method.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a more personalized shopping experience.

We accept Visa, MasterCard, JCB, and PayPal to make your checkout process smooth and secure.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if we receive your request before your order enters the preparation stage.

We serve a global community of seekers! We ship worldwide, with the exception of some remote areas in Asia and other isolated locations due to logistical constraints.

We offer two sacred delivery paths:
• Standard Shipping (12.95 AUD): Via DHL or FedEx, delivering within 10-15 days after dispatch
• Free Shipping: For orders over 50 AUD, via EMS, delivering within 15-25 days after dispatch

We handle each item with reverence, allowing 1-2 days for careful processing and preparation before dispatch.

Yes, once your order is dispatched, you’ll receive a tracking link to follow your sacred tools on their journey to you.

While we work with reliable carriers, delivery times may occasionally vary due to customs processes, seasonal factors, or unforeseen circumstances. We appreciate your understanding and patience.

We understand that sometimes an item may not resonate with your energy as expected. We accept returns within 15 days of delivery. Please contact our team to initiate the process.

Please reach out to our caring team at [email protected], and we’ll guide you through the process with kindness and understanding.

Due to the sacred nature of some products, certain items may not be eligible for return. Please contact us for specific guidance regarding your purchase.

We’re here to support your journey. Please email us at [email protected] with any questions or concerns. We typically respond within 1-2 business days.

Our heart-centered shop is nestled in South Hobart, Australia at 12 Pelican Road, South Hobart, AU 7004. While our physical presence is local, our spiritual community spans the globe.

While we provide quality tools, how you incorporate them into your practice is your personal journey. We trust in your intuition and connection to spirit to guide your use of these sacred items.